Our parent company, Paper Source, is not only a premier seller of paper and gifts, but also an established design house. Many of your favorite designs (and ours) are proprietary designs. Starting this year, any product featuring these designs will be labeled with the Paper Source logo.

Only top-selling Paper Source designs make into the WNP line – giving you an insight into “what works best.” As one might imagine, these designs are our top sellers. In addition, Paper Source media coverage of these products is free marketing for our customers. Because we want to bring you the innovation and quality you expect, we will continue to leverage this incredible resource.

Actually, no. We only include a packing slip with your order. You will receive your invoice in the mail within a few days of your shipment. If you need your invoice right away in order to price the product, please email sales@wastenotpaper.com with the subject "Invoice Needed" or call 800.867.2737.

Cover stock is thicker than text. All solid colors are 80 lb. cover and 80 lb. text. Pure white and black are 70 lb. cover and 80 lb. text. Luxe papers are 78lb cover and 120lb text. Stardream papers are 105 lb. cover and 81 lb. text. (add link to paper weight explanations?)

The only paper that has a consistent grain is our half parent sheets that measure 26" x 20". The grain on the half parent sheets always runs parallel to the 20" side. For all other 8.5” x11” and cut cards the grain will run both ways within one pack.

Unfortunately, no. All of our folded notes are pre-folded. This helps make sure that the quality is better and that the corners will match up properly.

In order of lightest/brightest to most creamy (deepest color), the order is as follows:

• Pure White - seen on the invoice as "PURE WHT," this is the brightest white we carry.
• Eco-White - seen on the invoice as “ECO WHITE,” this option contains 100% recycled content with 30% post-consumer waste, and is a standard white.
• White - seen on the invoice as "SF WHT," this is a very light cream. Don’t be confused, the SF stands for Superfine!
• Softwhite – seen on the invoice as "SF SOFTWHITE," this creamy color may also be referred to as Ivory.

Since we only charge what UPS charges and do not have a flat rate, we cannot give you an exact shipping price at the time you place your order. However, if you wish to get an estimate, you can visit either www.ups.com or www.fedex.com and put in the origin zip code (60610) and the arrival zip code, or where you are having the package shipped to. If you need more specifics, you can email Cecilia at sales@wastenotpaper.com with the subject "Shipping Weight" and she will do her best to estimate that for you.

We ship all orders using UPS ground. We can also ship FedEx ground, if you have an account number. If you need priority shipping, please specify. Your alternate options for shipping are UPS 3 day select, 2nd day air, or next day air. We do not ship using the US Postal Service.

We only offer samples on our bulk stock. The maximum is 10 pieces for free. Should you need more, you will be charged per piece (the regular price), and the limit is 30 pieces total. The only samples that are not free are the A7 box mailers ($1.35 or $1.45). We do not send samples of half parent sheets. Sample orders take 2-3 days to process. To request samples please email sales@wastenotpaper.com with the subject “Samples Needed.”

If your order is placed before 3 p.m. CST, you should receive an order acknowledgement the same day. Emailed orders will receive emailed confirmation and faxed orders will receive a fax. If you have not received confirmation, please call to make sure we received your order.

It's all a matter of safety, especially for you. Should product be incorrectly entered, it is imperative to have a hard copy of the order. However, once you send in your order via fax or email, you can call and make sure the items you need are available.

When processing a new credit application, it often takes a number of weeks to hear back from your references. However, if references are responsive, it often takes less time.

In order to track order history more accurately we do not change customer ID numbers if your company name changed.

We understand that it can be frustrating, but we are unable to add product once an order is entered in the system (which often happens within the hour). If the order has not been put in the system yet, you may be able to add something. But once the order is entered it is immediately transferred out to the warehouse and it is out of our hands.

To return items that are unopened and in saleable condition you will need to request a return authorization. We will email or fax you a return credit packing slip which you must include with the return to receive credit. There is a restocking fee of 10%, not to be less than $10 (for example, a $50 return will have a $10 deduction, so you will be credited $40; a $150 return will have a $15 deduction, so you will be credited $135). We will post the credit to your account after the items are received back. All items must arrive to us in like-new condition; damaged returns will not receive credit.

Minimum opening order is $350. Minimum reorder is $125. Reorders under $125 are subject to a $10 under-minimum fee.